{"id":21068,"date":"2021-07-06T14:57:40","date_gmt":"2021-07-06T12:57:40","guid":{"rendered":"https:\/\/handelsverband.swiss\/?post_type=ajde_events&p=21068"},"modified":"2021-10-04T14:55:08","modified_gmt":"2021-10-04T12:55:08","slug":"fruehstuecksveranstaltung-handelsverband-swiss-customer-service-excellence","status":"publish","type":"ajde_events","link":"https:\/\/handelsverband.swiss\/fr\/events\/fruehstuecksveranstaltung-handelsverband-swiss-customer-service-excellence\/","title":{"rendered":"Fr\u00fchst\u00fccksveranstaltung HANDELSVERBAND.swiss: Customer Service Excellence"},"content":{"rendered":"

Customer Service Excellence wird bei steigenden Volumen immer wichtiger und die Anforderungen von Kunden an den Kundenservice steigen t\u00e4glich. An unserer Fr\u00fchst\u00fccksveranstaltung vom 2. November 2021 gehen wir gezielt auf das Thema Kundenservice ein.<\/p>\n

Seit vielen Jahren erstellt Remon Elsten mit dem Service Excellence Cockpit einen Benchmark im Umfeld des Customer Service. An der Veranstaltung stellt er uns den Report vor und zeigt auf, welche Lehren Sie als H\u00e4ndler daraus ziehen sollten und wohin der Weg geht.<\/p>\n

Customer Service hat viele Dimensionen und beansprucht immer mehr Kommunikations-Kan\u00e4le. Die Integration aller Kan\u00e4le ist zu einer Herausforderung und Kunst geworden. Bernhard Egger meistert mit BSI diese Herausforderungen im Omni-Channel-Umfeld und zeigt auf, wie Sie Ihre Kunden auf allen Kan\u00e4len ohne Medienbr\u00fcche betreuen.<\/p>\n

Man kann Customer Service und Fulfillment selber machen oder aber an Dritte \u00fcbergeben. Daniel Mally von Dialogworld zeigt den Ansatz als Teil eines Full Service Providers \u00fcber Customer Service inkl. Fulfillment auf und warum es manchmal hilfreich ist, mit einem Onlinehandels-Spezialisten zusammen zu arbeiten.<\/p>\n

Thomas Wittkopf von TELAG hat bewegte Zeiten hinter sich. In “no time” Strukturen f\u00fcr Contact Tracing hochfahren, Die Onlinewelle f\u00fcr einen Lebensmittel-Onlinh\u00e4ndler brechen oder einfach Ressourcen f\u00fcr den Fall “wenn” bereit halten. Es gibt zahlreiche M\u00f6glichkeiten des Outsourcings an Partner, Thomas Wittkopf gibt Ihnen einen \u00dcberblick \u00fcber die verschiedenen Varianten.<\/p>\n

Sind Kunden auf der Fl\u00e4che bereit Daten bekannt zu geben um besser bedient zu werden? J\u00f6rg Staudacher hat in einer breit angelegten Studie erstaunliches herausgefunden und zeigt an unserem Anlass zum ersten Mal die Resultate der Studie. Sie werden \u00fcberrascht sein.<\/p>\n

Programm:
\n<\/strong>08.00 Uhr\u00a0 \u00a0Eintreffen \/ Kaffee
\n08.30 Uhr\u00a0 \u00a0Service Excellence Cockpit<\/a>
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Remon Elsten, Crystal Partners<\/a><\/em>
\n09.00 Uhr\u00a0 \u00a0Integrated Customer Service im Omni Channel
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Bernhard Egger, BSI<\/a><\/em>
\n09.30 Uhr\u00a0 \u00a0Selber machen oder outsourcen?
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Daniel Mally, Dialogworld<\/a><\/em>
\n09.50 Uhr\u00a0 \u00a0Customer Service Outsourcing Modelle
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Thomas Wittkopf, TELAG<\/a><\/em>
\n10.10 Uhr\u00a0 \u00a0Kundenservice auf der Fl\u00e4che
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0J\u00f6rg Staudacher, HWZ<\/a> Center f\u00fcr Sales & Retail<\/em>
\n10.30 Uhr\u00a0 \u00a0Fragen und Antworten
\n10.45 Uhr\u00a0 \u00a0Ende der Veranstaltung<\/p>\n

Datum:<\/strong> Dienstag, 2. November 2021, 8.30-10.45 Uhr
\nOrt:<\/strong> Bildungszentrum Sihlpost, Z\u00fcrich
\nTeilnahmegeb\u00fchr:<\/strong> gratis f\u00fcr Mitglieder und Dienstleistungspartner
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 <\/em>CHF 99.- f\u00fcr Nicht-Mitglieder
\nTeilnahmebedingung:
\n<\/b>Das Covid-Zertifikat ist aktuell f\u00fcr die Teilnahme an Events obligatorisch. Dies bedeutet, dass nur geimpfte, negativ getestete oder genesene Personen mit einem Covid-Zertifikat an diesem Anlass teilnehmen d\u00fcrfen.<\/p>\n

Melden Sie sich jetzt an – wir freuen uns.<\/p>\n

Zur Anmeldung<\/a><\/p>\n","protected":false},"author":4578,"featured_media":-1,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"tags":[],"event_type":[],"event_type_2":[],"class_list":["post-21068","ajde_events","type-ajde_events","status-publish","has-post-thumbnail","hentry","event_location-bildungszentrum-sihlpost","event_organizer-handelsverband-swiss"],"acf":[],"yoast_head":"\nFr\u00fchst\u00fccksveranstaltung HANDELSVERBAND.swiss: Customer Service Excellence - HANDELSVERBAND. swiss<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Fr\u00fchst\u00fccksveranstaltung HANDELSVERBAND.swiss: Customer Service Excellence - HANDELSVERBAND. swiss\" \/>\n<meta property=\"og:description\" content=\"Customer Service Excellence wird bei\" \/>\n<meta property=\"og:url\" content=\"https:\/\/handelsverband.swiss\/fr\/events\/fruehstuecksveranstaltung-handelsverband-swiss-customer-service-excellence\/\" \/>\n<meta property=\"og:site_name\" content=\"HANDELSVERBAND. swiss\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-04T12:55:08+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/events\\\/fruehstuecksveranstaltung-handelsverband-swiss-customer-service-excellence\\\/\",\"url\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/events\\\/fruehstuecksveranstaltung-handelsverband-swiss-customer-service-excellence\\\/\",\"name\":\"Fr\u00fchst\u00fccksveranstaltung HANDELSVERBAND.swiss: Customer Service Excellence - 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