{"id":21668,"date":"2021-10-08T10:08:06","date_gmt":"2021-10-08T08:08:06","guid":{"rendered":"https:\/\/handelsverband.swiss\/?post_type=ajde_events&#038;p=21668"},"modified":"2021-10-15T09:45:45","modified_gmt":"2021-10-15T07:45:45","slug":"relacs-contact-day","status":"publish","type":"ajde_events","link":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day\/","title":{"rendered":"Relacs Contact Day"},"content":{"rendered":"<p><strong>L&#8217;avenir de la relation client : toujours plus de technologie\u2026et toujours plus d&#8217;humain !<\/strong><\/p>\n<p>Ce sont probablement les services clients qui ont le plus vite r\u00e9agi face aux nouveaux d\u00e9fis impos\u00e9s par la crise sanitaire.<\/p>\n<p>Beaucoup ont v\u00e9cu la n\u00e9cessit\u00e9 de passer en centres de contacts virtuels, d\u2019am\u00e9liorer des Serveurs Vocaux Interactifs et des FAQ, de mettre en place des chatbots, voire des callbots. <span style=\"font-size: 1rem;\">Au m\u00eame moment, jamais les clients n&#8217;ont eu autant besoin (envie ?) d&#8217;\u00e9changer avec des \u00eatres humains, et notamment pour les situations complexes. Afin d&#8217;\u00eatre certains que leurs demandes soient bien comprises\u2026et correctement trait\u00e9es. <\/span>Et si, alors que nombreux les ont toujours oppos\u00e9s (en traduisant un investissement en technologie en nombre de postes en moins), l&#8217;avenir de la relation client consistait \u00e0 un d\u00e9veloppement toujours plus important des outils, coupl\u00e9 \u00e0 un accompagnement humain toujours plus qualitatif ? Et pourquoi pas transformer (enfin) ces fameux &#8220;centres de co\u00fbts&#8221; en centres de profits ?<\/p>\n<p><strong><a href=\"https:\/\/relacs.ch\/\" target=\"_blank\" rel=\"noopener\">Programme du Relacs Contact Day du 18 novembre 2021 <\/a><\/strong><\/p>\n<p>En tant que membre de l&#8217;ASSOCIATION DE COMMERCE.swiss vous profitez du <strong>tarif sp\u00e9cial<\/strong> :<br \/>\n<span style=\"font-size: 1rem;\">&#8211; <strong>avant le 15.10.2021: CHF 120.-<\/strong> au lieu de CHF 150.-<br \/>\n<\/span>&#8211; <strong>d\u00e8s 15.10.2021 : CHF 170.-<\/strong> au lieu de CHF 200.-<\/p>\n<p><strong><a href=\"https:\/\/etickets.infomaniak.com\/shop\/bsK8XiLY5g\/\" target=\"_blank\" rel=\"noopener\">Inscription pour nos membres au tarif sp\u00e9cial<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":4578,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"tags":[],"event_type":[],"event_type_2":[],"class_list":["post-21668","ajde_events","type-ajde_events","status-publish","hentry","event_location-grand-hotel-suisse-majestic","event_organizer-relacs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Relacs Contact Day - HANDELSVERBAND. swiss<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Relacs Contact Day - HANDELSVERBAND. swiss\" \/>\n<meta property=\"og:description\" content=\"L&#8217;avenir de la relation client\" \/>\n<meta property=\"og:url\" content=\"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day\/\" \/>\n<meta property=\"og:site_name\" content=\"HANDELSVERBAND. swiss\" \/>\n<meta property=\"article:modified_time\" content=\"2021-10-15T07:45:45+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/events\\\/relacs-contact-day\\\/\",\"url\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/events\\\/relacs-contact-day\\\/\",\"name\":\"Relacs Contact Day - HANDELSVERBAND. swiss\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/#website\"},\"datePublished\":\"2021-10-08T08:08:06+00:00\",\"dateModified\":\"2021-10-15T07:45:45+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/events\\\/relacs-contact-day\\\/#breadcrumb\"},\"inLanguage\":\"fr-FR\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/events\\\/relacs-contact-day\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/events\\\/relacs-contact-day\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Startseite\",\"item\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Events\",\"item\":\"https:\\\/\\\/handelsverband.swiss\\\/events\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Relacs Contact Day\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/#website\",\"url\":\"https:\\\/\\\/handelsverband.swiss\\\/\",\"name\":\"HANDELSVERBAND.swiss\",\"description\":\"ASSOCIATION DE COMMERCE.swiss\",\"publisher\":{\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/handelsverband.swiss\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-FR\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/#organization\",\"name\":\"HANDELSVERBAND.swiss\",\"url\":\"https:\\\/\\\/handelsverband.swiss\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-FR\",\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/handelsverband.swiss\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/hv_brand_rgb.png\",\"contentUrl\":\"https:\\\/\\\/handelsverband.swiss\\\/wp-content\\\/uploads\\\/2020\\\/03\\\/hv_brand_rgb.png\",\"width\":1714,\"height\":472,\"caption\":\"HANDELSVERBAND.swiss\"},\"image\":{\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Relacs Contact Day - HANDELSVERBAND. swiss","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"og_locale":"fr_FR","og_type":"article","og_title":"Relacs Contact Day - HANDELSVERBAND. swiss","og_description":"L&#8217;avenir de la relation client","og_url":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day\/","og_site_name":"HANDELSVERBAND. swiss","article_modified_time":"2021-10-15T07:45:45+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day\/","url":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day\/","name":"Relacs Contact Day - HANDELSVERBAND. swiss","isPartOf":{"@id":"https:\/\/handelsverband.swiss\/#website"},"datePublished":"2021-10-08T08:08:06+00:00","dateModified":"2021-10-15T07:45:45+00:00","breadcrumb":{"@id":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day\/#breadcrumb"},"inLanguage":"fr-FR","potentialAction":[{"@type":"ReadAction","target":["https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Startseite","item":"https:\/\/handelsverband.swiss\/fr\/"},{"@type":"ListItem","position":2,"name":"Events","item":"https:\/\/handelsverband.swiss\/events\/"},{"@type":"ListItem","position":3,"name":"Relacs Contact Day"}]},{"@type":"WebSite","@id":"https:\/\/handelsverband.swiss\/#website","url":"https:\/\/handelsverband.swiss\/","name":"HANDELSVERBAND.swiss","description":"ASSOCIATION DE COMMERCE.swiss","publisher":{"@id":"https:\/\/handelsverband.swiss\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/handelsverband.swiss\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-FR"},{"@type":"Organization","@id":"https:\/\/handelsverband.swiss\/#organization","name":"HANDELSVERBAND.swiss","url":"https:\/\/handelsverband.swiss\/","logo":{"@type":"ImageObject","inLanguage":"fr-FR","@id":"https:\/\/handelsverband.swiss\/#\/schema\/logo\/image\/","url":"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2020\/03\/hv_brand_rgb.png","contentUrl":"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2020\/03\/hv_brand_rgb.png","width":1714,"height":472,"caption":"HANDELSVERBAND.swiss"},"image":{"@id":"https:\/\/handelsverband.swiss\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/handelsverband.swiss\/fr\/wp-json\/wp\/v2\/ajde_events\/21668","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/handelsverband.swiss\/fr\/wp-json\/wp\/v2\/ajde_events"}],"about":[{"href":"https:\/\/handelsverband.swiss\/fr\/wp-json\/wp\/v2\/types\/ajde_events"}],"author":[{"embeddable":true,"href":"https:\/\/handelsverband.swiss\/fr\/wp-json\/wp\/v2\/users\/4578"}],"replies":[{"embeddable":true,"href":"https:\/\/handelsverband.swiss\/fr\/wp-json\/wp\/v2\/comments?post=21668"}],"wp:attachment":[{"href":"https:\/\/handelsverband.swiss\/fr\/wp-json\/wp\/v2\/media?parent=21668"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/handelsverband.swiss\/fr\/wp-json\/wp\/v2\/tags?post=21668"},{"taxonomy":"event_type","embeddable":true,"href":"https:\/\/handelsverband.swiss\/fr\/wp-json\/wp\/v2\/event_type?post=21668"},{"taxonomy":"event_type_2","embeddable":true,"href":"https:\/\/handelsverband.swiss\/fr\/wp-json\/wp\/v2\/event_type_2?post=21668"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}