{"id":27861,"date":"2022-06-30T16:13:53","date_gmt":"2022-06-30T14:13:53","guid":{"rendered":"https:\/\/handelsverband.swiss\/?post_type=ajde_events&#038;p=27861"},"modified":"2022-06-30T16:13:53","modified_gmt":"2022-06-30T14:13:53","slug":"service-excellence-cockpit-roundtable-zum-thema-e-commerce-und-retail-make-or-buy-statt","status":"publish","type":"ajde_events","link":"https:\/\/handelsverband.swiss\/fr\/events\/service-excellence-cockpit-roundtable-zum-thema-e-commerce-und-retail-make-or-buy-statt\/","title":{"rendered":"Service Excellence Cockpit: Roundtable zum Thema E-Commerce und Retail \u2013 Make or Buy statt"},"content":{"rendered":"<p>In diesem Roundtable diskutieren wir die Frage \u201c<strong>Wie wichtig ist Service Excellence im E-Commerce und Retail?\u201d<\/strong>.<\/p>\n<p>Wir freuen uns darauf, dass\u00a0<a href=\"https:\/\/www.linkedin.com\/in\/janeger\/\" target=\"_blank\" rel=\"noopener\">Jan Eger<\/a>\u00a0\u2013 Director Consumer Satisfaction von\u00a0<strong><a href=\"https:\/\/www.tchibo.com\/\" target=\"_blank\" rel=\"noopener\">Tchibo<\/a><\/strong>, uns einen Einblick gibt, wie Sie das Service Center gemeinsam mit externen Partnern als wichtigen Kanal f\u00fcr Kundenbindung und Verkauf positioniert und st\u00e4ndig weiterentwickelt haben.<\/p>\n<p>Zudem zeigen wir Ihnen die aktuelle Benchmarking Zahlen f\u00fcr einen exzellenten Service und die Performance von Loyalty Programmen.<\/p>\n<p><strong>Programm:<\/strong><br \/>\n16.00 \u2013 16.15\u00a0 \u00a0Uhr Einf\u00fchrung<br \/>\n16.15 \u2013 17.00\u00a0 \u00a0Uhr Keynote Jan Eger zum Thema \u201cService Excellence in E-Commerce \u2013 Make or Buy\u201d<br \/>\n17.00 \u2013 18.00\u00a0 \u00a0Uhr BenchmarkingZahlen &amp; Diskussionsrunde<br \/>\n18.00 \u2013 20.00\u00a0 \u00a0Uhr Networking<\/p>\n<p>M\u00f6chten auch Sie beim Roundtable dabei sein und spannende Insights zum Thema E-Commerce und Service Excellence erhalten, spannende Diskussionen f\u00fchren und sich mit Gleichgesinnten austauschen?<\/p>\n<p><a href=\"https:\/\/service-excellence-cockpit.ch\/news\/roundtable-service-excellence-in-e-commerce-und-retail-make-or-buy\/\" target=\"_blank\" rel=\"noopener\">Zur Anmeldung<\/a><\/p>\n","protected":false},"author":4578,"featured_media":0,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"tags":[],"event_type":[],"event_type_2":[],"class_list":["post-27861","ajde_events","type-ajde_events","status-publish","hentry","event_location-memox-world-europaallee","event_organizer-service-excellence-cockpit"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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