{"id":32078,"date":"2022-09-08T14:08:28","date_gmt":"2022-09-08T12:08:28","guid":{"rendered":"https:\/\/handelsverband.swiss\/?post_type=ajde_events&#038;p=32078"},"modified":"2022-11-09T15:02:12","modified_gmt":"2022-11-09T14:02:12","slug":"relacs-contact-day-22","status":"publish","type":"ajde_events","link":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day-22\/","title":{"rendered":"Relacs Contact Day 2022"},"content":{"rendered":"<p><strong>Dans le domaine de la relation client, certains r\u00e9duisent encore la qualit\u00e9 \u00e0 de simples indicateurs de production, voire \u00e0 un seul pour les services clients: la qualit\u00e9 de service. Pour d\u2019autres, c\u2019est la qualit\u00e9 d\u00e9livr\u00e9e qui est importante, et tout est donc mis en \u0153uvre pour mesurer la qualit\u00e9 du discours par l\u2019analyses de contacts r\u00e9els ou l\u2019utilisation de clients myst\u00e8res. D\u2019autres enfin mesurent la qualit\u00e9 per\u00e7ue par la r\u00e9alisation d\u2019enqu\u00eates de satisfaction, \u00e0 chaud ou \u00e0 froid\u2026<\/strong><\/p>\n<p><strong>La qualit\u00e9 dans le domaine de la relation client, c\u2019est \u00e0 la fois tout \u00e7a\u2026 et bien au-del\u00e0 !<\/strong><\/p>\n<p>Les angles sont nombreux et les visions diff\u00e9rentes et compl\u00e9mentaires.<br \/>\nC\u2019est cette vari\u00e9t\u00e9 de vues que nous vous proposons de balayer dans le cadre de cette \u00e9dition 2022 du <strong>Relacs Contact Day qui aura lieu le 24 novembre \u00e0 Montreux<\/strong> : les diff\u00e9rents concepts de qualit\u00e9, de la norme \u00e0 l\u2019application \u00e0 la relation client, l\u2019importance de la qualit\u00e9 de la relation collaborateurs, la mise en place d\u2019un syst\u00e8me de qualit\u00e9 complet au sein d\u2019un service client, les 5 conseils cl\u00e9s pour que la qualit\u00e9 passe l\u2019\u00e9preuve du temps\u2026<br \/>\nAutant de visions de la qualit\u00e9 qui vous m\u00e8neront \u00e0 retenir celles qui semblent importantes pour vous et votre organisation car au final, comme le disait l\u2019\u00e9crivain\u00a0Pierre Choderlos de Laclos\u00a0\u00ab on acquiert rarement les qualit\u00e9s dont on peut se passer \u00bb\u2026<\/p>\n<p><strong><a href=\"https:\/\/relacs.ch\/programme\/\" target=\"_blank\" rel=\"noopener\">Programme<\/a><\/strong><\/p>\n<p><strong>En profitant de l\u2019 Earlybird, les membres de l&#8217;ASSOCIATION DE COMMERCE.swiss b\u00e9n\u00e9ficient du tarif sp\u00e9cial de Fr.140.- au lieu de Fr.175.-!<\/strong><\/p>\n<p><a href=\"https:\/\/relacs.ch\/\">Inscrivez-vous d\u00e8s maintenant!<\/a><\/p>\n<p><strong><a href=\"https:\/\/relacs.ch\/\">Inscription<\/a><\/strong><\/p>\n","protected":false},"author":4782,"featured_media":-1,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"tags":[],"event_type":[],"event_type_2":[],"class_list":["post-32078","ajde_events","type-ajde_events","status-publish","has-post-thumbnail","hentry","event_location-grand-hotel-suisse-majestic","event_organizer-relacs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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