{"id":40491,"date":"2023-07-27T11:12:08","date_gmt":"2023-07-27T09:12:08","guid":{"rendered":"https:\/\/handelsverband.swiss\/?post_type=ajde_events&#038;p=40491"},"modified":"2023-08-08T12:23:53","modified_gmt":"2023-08-08T10:23:53","slug":"relacs-contact-day-2023","status":"publish","type":"ajde_events","link":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day-2023\/","title":{"rendered":"Relacs Contact Day 2023"},"content":{"rendered":"<p><strong>Exp\u00e9rience client \u2013 Relation client : je t\u2019aime, moi non plus\u2026<\/strong><\/p>\n<p>S\u2019il y a bien deux concepts que l\u2019on a tendance \u00e0 opposer, confondre, m\u00e9langer\u2026 ce sont bien ceux de l\u2019exp\u00e9rience client et de la relation client.<\/p>\n<p>L\u2019objectif de cette nouvelle \u00e9dition du Relacs Contact Day est de montrer qu\u2019au-del\u00e0 des oppositions \u00ab\u00a0de chapelle\u00a0\u00bb, ces notions peuvent \u00eatre compl\u00e9mentaires pour atteindre leur objectif commun: la satisfaction du client et\/ou du collaborateur.<br \/>\nLes intervenants viendront ainsi t\u00e9moigner des moments o\u00f9 l\u2019exp\u00e9rience client a pu d\u00e9bloquer des situations qui semblaient perdues, et aussi de ceux o\u00f9 le relais a \u00e9t\u00e9 pris par la relation client pour d\u00e9ployer la qualit\u00e9 au quotidien.<\/p>\n<p>Alors si vous \u00eates un professionnel de l\u2019exp\u00e9rience client ou de la relation client, ou des deux, venez (re)d\u00e9couvrir en quoi ces deux concepts peuvent d\u00e9ployer une force extraordinaire lorsqu\u2019elles sont correctement utilis\u00e9es conjointement.<\/p>\n<p><strong>En tant que membre de l&#8217;ASSOCIATION DE COMMERCE.swiss, vous b\u00e9n\u00e9ficiez d&#8217;un rabais de plus de 20% !\u00a0<\/strong><\/p>\n<p><strong>Inscrivez-vous maintenant et profitez du prix sp\u00e9cial Early Bird.<\/strong><\/p>\n<p><strong><a href=\"https:\/\/relacs.ch\/\" target=\"_blank\" rel=\"noopener\">Plus d&#8217;informations et inscription<\/a><\/strong><\/p>\n<p>&nbsp;<\/p>\n","protected":false},"author":4782,"featured_media":40492,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"tags":[],"event_type":[],"event_type_2":[],"class_list":["post-40491","ajde_events","type-ajde_events","status-publish","has-post-thumbnail","hentry","event_location-grand-hotel-suisse-majestic","event_organizer-relacs"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - 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