{"id":41835,"date":"2023-10-30T18:25:22","date_gmt":"2023-10-30T17:25:22","guid":{"rendered":"https:\/\/handelsverband.swiss\/?post_type=ajde_events&p=41835"},"modified":"2024-07-18T19:27:40","modified_gmt":"2024-07-18T17:27:40","slug":"evenement-relations-clients","status":"publish","type":"ajde_events","link":"https:\/\/handelsverband.swiss\/fr\/events\/evenement-relations-clients\/","title":{"rendered":"\u00c9v\u00e9nement @ASSOCIATION DE COMMERCE.swiss : Relations clients"},"content":{"rendered":"

Dans un monde o\u00f9 les besoins et les attentes des clients sont en constante \u00e9volution, il est essentiel que les entreprises offrent un excellent service \u00e0 la client\u00e8le afin d’obtenir un avantage concurrentiel et de fid\u00e9liser les clients \u00e0 long terme.<\/strong><\/p>\n

Lors de notre \u00e9v\u00e9nement du jeudi 29.08.2024, nous examinerons de pr\u00e8s le th\u00e8me de la relation client. De l’utilisation de technologies modernes comme l’IA et les chatbots \u00e0 l’accent mis sur l’interaction humaine et l’empathie, l’\u00e9v\u00e9nement propose une palette de th\u00e8mes qui vous aideront \u00e0 relever avec succ\u00e8s les d\u00e9fis des relations clients et \u00e0 faire passer votre entreprise au niveau sup\u00e9rieur. L’\u00e9v\u00e9nement sera \u00e9galement l’occasion d’\u00e9changer des exp\u00e9riences et de nouer des contacts.<\/p>\n

Le programme:
\n<\/strong>08h30\u00a0 \u00a0Caf\u00e9 de bienvenue<\/strong>
\n09h00\u00a0 \u00a0Bienvenue<\/strong>
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Nadine Baeriswyl, Directrice adjointe, ASSOCIATION DE COMMERCE.swiss<\/em>
\n09h10\u00a0 \u00a0La relation client de demain : toujours plus d\u2019IA, et toujours plus humaine !<\/strong>
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Fabien Ar\u00e9valo, Fondateur & Directeur, altamedia sarl<\/em>
\n09h30\u00a0 \u00a0L\u2019exp\u00e9rience client par QoQa: Quand toute l\u2019entreprise se met au service
\n.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 de la communaut\u00e9\u00a0<\/strong>
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Michael Michaud, Responsable Service QoQa, QoQa Services SA<\/em>
\n09h50\u00a0 \u00a0Smart Sources<\/strong>
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Gerd Oser, Managing Partner & Fondateur, Experience Factory GmbH<\/em>
\n10h10\u00a0 \u00a0Pause-caf\u00e9<\/strong>
\n10h45\u00a0 \u00a0Traitement automatis\u00e9 des e-mails dans AI-supported Smart Service Centre<\/strong>
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Dominique Maron, Account-Manage, BSI Business Systems Integration AG<\/em>
\n11h05\u00a0 \u00a0Generative AI in retail: how AI is revolutionising customer service <\/strong>(en anglais)
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Linda Jakoby, Chief Chatbot Charmer, Enterprise Bot<\/em>
\n11h25\u00a0 \u00a0Swiss Customer Service Excellence:
\n.\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 le label qui certifie la qualit\u00e9 d\u00e9livr\u00e9e par les services clients suisses<\/strong>
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Marina Sambet, Responsable d\u00e9veloppement, altamedia sarl<\/em>
\n11h35\u00a0 \u00a0Cl\u00f4ture<\/strong>
\n\u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0 \u00a0Nadine Baeriswyl, Directrice adjointe, ASSOCIATION DE COMMERCE.swiss<\/em>
\n11h45\u00a0 \u00a0 Ap\u00e9ritif-R\u00e9seautage<\/strong><\/p>\n

Participez et d\u00e9couvrez comment d\u00e9passer les attentes de vos clients.<\/strong><\/p>\n

Vers l’inscription<\/strong><\/a><\/p>\n","protected":false},"author":4782,"featured_media":47986,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"tags":[],"event_type":[],"event_type_2":[],"class_list":["post-41835","ajde_events","type-ajde_events","status-publish","has-post-thumbnail","hentry","event_location-hotel-continental","event_organizer-association-de-commerce-swiss"],"acf":[],"yoast_head":"\n\u00c9v\u00e9nement @ASSOCIATION DE COMMERCE.swiss : Relations clients - HANDELSVERBAND. swiss<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c9v\u00e9nement @ASSOCIATION DE COMMERCE.swiss : Relations clients - HANDELSVERBAND. swiss\" \/>\n<meta property=\"og:description\" content=\"Dans un monde o\u00f9 les\" \/>\n<meta property=\"og:url\" content=\"https:\/\/handelsverband.swiss\/fr\/events\/evenement-relations-clients\/\" \/>\n<meta property=\"og:site_name\" content=\"HANDELSVERBAND. swiss\" \/>\n<meta property=\"article:modified_time\" content=\"2024-07-18T17:27:40+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2023\/10\/AdobeStock_579602276_750x400.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"764\" \/>\n\t<meta property=\"og:image:height\" content=\"400\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/events\\\/evenement-relations-clients\\\/\",\"url\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/events\\\/evenement-relations-clients\\\/\",\"name\":\"\u00c9v\u00e9nement @ASSOCIATION DE COMMERCE.swiss : Relations clients - 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