{"id":52421,"date":"2024-06-18T15:30:26","date_gmt":"2024-06-18T13:30:26","guid":{"rendered":"https:\/\/handelsverband.swiss\/?post_type=ajde_events&#038;p=52421"},"modified":"2024-09-18T14:08:43","modified_gmt":"2024-09-18T12:08:43","slug":"relacs-contact-day-2024","status":"publish","type":"ajde_events","link":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day-2024\/","title":{"rendered":"Relacs Contact Day 2024"},"content":{"rendered":"<p><strong>Pour cette 5<sup>\u00e8me<\/sup>\u00a0\u00e9dition, nous nous int\u00e9resserons \u00e0 l\u2019utilisation de l\u2019intelligence artificielle (IA) dans le domaine de la relation client, en identifiant les domaines dans lesquels la dimension humaine reste cl\u00e9.<\/strong><\/p>\n<p>L\u2019IA offre des opportunit\u00e9s sans pr\u00e9c\u00e9dent pour enrichir et personnaliser l\u2019exp\u00e9rience client. Toutefois, une question majeure s\u2019impose: comment l\u2019utiliser pour compl\u00e9ter et non remplacer le contact humain ? Nous explorerons cette th\u00e9matique au travers des interventions d\u2019experts, des \u00e9tudes de cas, et des sessions interactives qui mettront en lumi\u00e8re les meilleures pratiques et innovations dans le domaine.<\/p>\n<p>Rejoignez-nous pour d\u00e9couvrir comment harmoniser technologie et humanit\u00e9 et ainsi transformer positivement vos contacts clients. Profitez de cette journ\u00e9e unique de d\u00e9couverte et de networking, o\u00f9 vous apprendrez \u00e0 faire de l\u2019IA un v\u00e9ritable partenaire au service de l\u2019interaction humaine.<\/p>\n<p><strong><a href=\"https:\/\/relacs.ch\/\" target=\"_blank\" rel=\"noopener\">Programme &amp; inscription<\/a><\/strong><\/p>\n","protected":false},"author":4782,"featured_media":52420,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"tags":[],"event_type":[],"event_type_2":[],"class_list":["post-52421","ajde_events","type-ajde_events","status-publish","has-post-thumbnail","hentry","event_location-grand-hotel-suisse-majestic","event_organizer-altamedia-sarl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Relacs Contact Day 2024 - HANDELSVERBAND. swiss<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Relacs Contact Day 2024 - 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