{"id":57648,"date":"2025-06-26T11:13:20","date_gmt":"2025-06-26T09:13:20","guid":{"rendered":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day-2025\/"},"modified":"2025-07-17T10:53:19","modified_gmt":"2025-07-17T08:53:19","slug":"relacs-contact-day-2025","status":"publish","type":"ajde_events","link":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day-2025\/","title":{"rendered":"Relacs Contact Day 2025"},"content":{"rendered":"<p><strong>L\u2019humain au c\u0153ur de la relation client : collaborateurs engag\u00e9s, exp\u00e9riences sublim\u00e9es !<\/strong><\/p>\n<p><strong>Pour cette 6\u00e8me \u00e9dition du Relacs Contact Day, l\u2019humain est replac\u00e9 au centre de toutes les attentions en mati\u00e8re de relation client. <\/strong><\/p>\n<p>Si les outils, les donn\u00e9es et l\u2019automatisation occupent une place croissante dans nos dispositifs de relation client, rien ne remplace la richesse du lien humain, port\u00e9 par celles et ceux qui, chaque jour, incarnent les promesses faites aux clients. Les collaborateurs sont les v\u00e9ritables artisans de la confiance, de l\u2019\u00e9motion et de la fid\u00e9lit\u00e9.<\/p>\n<p>Comment mieux les valoriser, les impliquer, les former, les inspirer ? Comment cr\u00e9er des environnements o\u00f9 l\u2019engagement est durable, le sens retrouv\u00e9, et la qualit\u00e9 de service port\u00e9e par des \u00e9quipes align\u00e9es et motiv\u00e9es ? Autant de questions qu\u2019aborderont nos intervenant-e-s qui viendront partager leurs exp\u00e9riences et bonnes pratiques.<\/p>\n<p>Inscrivez-vous \u00e0 cette matin\u00e9e unique d\u00e9di\u00e9e \u00e0 l\u2019humain dans la relation client.\u200b\u200b<br \/>\nPrenez de l\u2019inspiration, \u00e9changez avec vos pairs, et (re)d\u00e9couvrez comment remettre l\u2019humain au c\u0153ur de vos d\u00e9marches de service.<\/p>\n<p><strong>En tant que membre de l&#8217;ASSOCIATION DE COMMERCE.swiss, vous b\u00e9n\u00e9ficiez du prix Early Bird jusqu&#8217;\u00e0 la fin de l&#8217;\u00e9t\u00e9 : CHF 160 au lieu de CHF 185<\/strong><\/p>\n<p><a href=\"https:\/\/relacs.ch\/\" target=\"_blank\" rel=\"noopener\"><strong>Programme &amp; inscription<\/strong><\/a><\/p>\n","protected":false},"author":4578,"featured_media":57649,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"tags":[],"event_type":[],"event_type_2":[],"class_list":["post-57648","ajde_events","type-ajde_events","status-publish","has-post-thumbnail","hentry","event_location-grand-hotel-suisse-majestic","event_organizer-altamedia-sarl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.1 - 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