{"id":61854,"date":"2026-07-09T15:35:21","date_gmt":"2026-07-09T13:35:21","guid":{"rendered":"https:\/\/handelsverband.swiss\/?post_type=ajde_events&#038;p=61854"},"modified":"2026-07-09T15:35:21","modified_gmt":"2026-07-09T13:35:21","slug":"relacs-contact-day-2026","status":"publish","type":"ajde_events","link":"https:\/\/handelsverband.swiss\/fr\/events\/relacs-contact-day-2026\/","title":{"rendered":"Relacs Contact Day 2026"},"content":{"rendered":"<p><strong>Le Relacs Contact Day revient le 19 novembre !\u00a0<\/strong><\/p>\n<p><strong>Pour cette 7\u00e8me \u00e9dition du Relacs Contact Day, nous vous proposons un retour aux fondamentaux. Non pas par nostalgie, mais parce que certaines valeurs, certaines attitudes et certains principes demeurent plus actuels que jamais. \u00c9couter r\u00e9ellement, tenir ses promesses, simplifier la vie du client, faire preuve d\u2019attention, d\u2019empathie et de professionnalisme : autant de \u00ab basics \u00bb qui constituent les fondations d\u2019une exp\u00e9rience client durable et diff\u00e9renciante.<\/strong><\/p>\n<p>Quarante ans apr\u00e8s la publication de son ouvrage devenu une r\u00e9f\u00e9rence, Service compris, Ralph Hababou nous fera l\u2019honneur d\u2019\u00eatre l\u2019intervenant principal de cette \u00e9dition. Il nous rappellera pourquoi les grands principes du service restent intemporels et comment les r\u00e9inventer dans un monde en constante \u00e9volution.<\/p>\n<p>Les diff\u00e9rents intervenants partageront leurs exp\u00e9riences, leurs bonnes pratiques et leurs convictions autour d\u2019une id\u00e9e forte : avant de chercher toujours plus de sophistication, il est parfois essentiel de revenir \u00e0 ce qui compte vraiment.<\/p>\n<p>Rejoignez-nous \u00e0 Montreux pour cette matin\u00e9e plac\u00e9e sous le signe du \u00ab Back to Basics \u00bb. Prenez de la hauteur, \u00e9changez avec vos pairs et red\u00e9couvrez comment les fondamentaux du service peuvent, aujourd\u2019hui encore, faire toute la diff\u00e9rence.<\/p>\n<p><strong>Profitez du tarif sp\u00e9cial Early Bird en prenant vos billets avant le 31 ao\u00fbt !\u00a0<\/strong><\/p>\n<p><a href=\"https:\/\/relacs.ch\/\" target=\"_blank\" rel=\"noopener\"><strong>Information &amp; Inscription<\/strong><\/a><\/p>\n","protected":false},"author":4782,"featured_media":61855,"menu_order":0,"comment_status":"open","ping_status":"closed","template":"","meta":{"_acf_changed":false},"tags":[],"event_type":[],"event_type_2":[],"class_list":["post-61854","ajde_events","type-ajde_events","status-publish","has-post-thumbnail","hentry","event_location-grand-hotel-suisse-majestic","event_organizer-altamedia-sarl"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Relacs Contact Day 2026 - 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