{"id":21311,"date":"2021-07-14T16:32:25","date_gmt":"2021-07-14T14:32:25","guid":{"rendered":"https:\/\/handelsverband.swiss\/?page_id=21311"},"modified":"2023-07-19T12:46:09","modified_gmt":"2023-07-19T10:46:09","slug":"certification-swiss-online-garantie-frais-dexpedition","status":"publish","type":"page","link":"https:\/\/handelsverband.swiss\/fr\/certification-swiss-online-garantie-frais-dexpedition\/","title":{"rendered":"Certification Swiss Online Garantie : Frais d&#8217;exp\u00e9dition"},"content":{"rendered":"<blockquote>\n<p style=\"text-align: left;\">La divulgation des frais d&#8217;exp\u00e9dition est r\u00e9glement\u00e9e par la loi dans l&#8217;<a href=\"https:\/\/www.seco.admin.ch\/dam\/seco\/fr\/dokumente\/Publikationen_Dienstleistungen\/Publikationen_Formulare\/Werbe_Geschaeftsmethoden\/Preisbekanntgabe\/Checklisten\/Onlinehandel%20mit%20Waren.pdf.download.pdf\/Indication%20des%20prix,%20publicit%C3%A9%20et%20sp%C3%A9cificit%C3%A9s%20du%20droit%20de%20la%20concurrence%20concernant%20le%20commerce%20en%20ligne%20de%20marchandises.pdf\" target=\"_blank\" rel=\"noopener\">Ordonnance sur l&#8217;indication des prix (OIP)<\/a>.<\/p>\n<\/blockquote>\n<p><a href=\"https:\/\/www.seco.admin.ch\/dam\/seco\/fr\/dokumente\/Publikationen_Dienstleistungen\/Publikationen_Formulare\/Werbe_Geschaeftsmethoden\/Preisbekanntgabe\/Checklisten\/Onlinehandel%20mit%20Waren.pdf.download.pdf\/Indication%20des%20prix,%20publicit%C3%A9%20et%20sp%C3%A9cificit%C3%A9s%20du%20droit%20de%20la%20concurrence%20concernant%20le%20commerce%20en%20ligne%20de%20marchandises.pdf\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2021\/07\/OIP-mit-Umrandung.png\" width=\"315\" height=\"311\" \/><\/a><\/p>\n<p>&nbsp;<\/p>\n<p><em>Les frais d\u2019exp\u00e9dition peuvent \u00eatre soit compris dans le prix, soit indiqu\u00e9s s\u00e9par\u00e9ment. S\u2019ils sont indiqu\u00e9s s\u00e9par\u00e9ment, leur montant doit figurer sur la m\u00eame page que la marchandise en vente. Il est possible de se contenter de signaler qu\u2019il existe des frais d\u2019exp\u00e9dition et de renvoyer par un lien \u00e0 la page o\u00f9 figure leur montant. Le lien doit cependant permettre d\u2019acc\u00e9der au montant des frais d\u2019exp\u00e9dition en un seul clic, et le consommateur ne doit pas avoir \u00e0 scroller pour y parvenir.<\/em><\/p>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong>Si les frais d\u2019exp\u00e9dition ne sont pas inclus dans le prix et qu\u2019ils figurent s\u00e9par\u00e9ment, il faut souligner ces frais et en indiquer le montant.<br \/>\n<\/strong>Le prix r\u00e9el \u00e0 payer en francs suisses ainsi que les frais suppl\u00e9mentaires qui ne peuvent \u00eatre choisis librement par le client doivent \u00eatre affich\u00e9s directement avec l&#8217;offre de marchandises (dans l&#8217;aper\u00e7u des marchandises et dans la vue individuelle).<strong><br \/>\n<\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<ul>\n<li><strong><strong>Si les frais d\u2019exp\u00e9dition sont inclus dans le prix, aucune autre action ne s\u2019impose. Il est toutefois recommand\u00e9 d\u2019indiquer en remarque g\u00e9n\u00e9rale que les frais d\u2019exp\u00e9dition sont inclus dans le prix.<\/strong><\/strong><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<h4>Suppl\u00e9ment pour quantit\u00e9 minimale ou petite quantit\u00e9<\/h4>\n<p>Un suppl\u00e9ment pour petites quantit\u00e9s est consid\u00e9r\u00e9 par le SECO comme des frais d&#8217;exp\u00e9ditions et il doit \u00eatre indiqu\u00e9 sur la page du produit.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2021\/07\/Beispiel-1.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><strong>Le suppl\u00e9ment pour quantit\u00e9 minimale doit donc \u00eatre annonc\u00e9 s\u00e9par\u00e9ment sur la page du produit, au m\u00eame titre que les frais d&#8217;exp\u00e9dition :<\/strong><\/p>\n<p>\u25aa Indication et quantification sur la m\u00eame page que la marchandise en vente,<br \/>\n\u25aa ou r\u00e9f\u00e9rence avec lien vers la page avec les co\u00fbts quantifi\u00e9s.<\/p>\n<p>&nbsp;<\/p>\n<p>Nous pouvons vous mettre \u00e0 disposition la pr\u00e9sentation de notre webinaire \u00ab L&#8217;indication des prix faite correctement \u00bb que nous avons r\u00e9alis\u00e9 avec le SECO au mois de mai 2021. Vous pouvez la t\u00e9l\u00e9charger ici :\u00a0<a href=\"https:\/\/www.dropbox.com\/s\/o1m2glle8bzn08q\/2021-05-06%20Pr%C3%A9sentation%20OIP%20%20VSV%20II.pdf?dl=0\" target=\"_blank\" rel=\"noopener\"><strong>Pr\u00e9sentation <\/strong><strong>\u00ab L&#8217;indication des prix faite correctement \u00bb<\/strong><\/a><\/p>\n<p>&nbsp;<\/p>\n<blockquote>\n<h5><strong>Exemples pratiques :\u00a0<\/strong><\/h5>\n<h5><\/h5>\n<h5>Informations sur les frais d&#8217;exp\u00e9dition<\/h5>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"\" src=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2023\/07\/Versandkosten-auf-Produktseite-mit-Kosten-1.png\" width=\"478\" height=\"128\" \/><\/p><\/blockquote>\n<p>&nbsp;<\/p>\n<blockquote>\n<h5>Informations sur les frais d&#8217;exp\u00e9dition par le biais d&#8217;un lien<\/h5>\n<\/blockquote>\n<p><img decoding=\"async\" src=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2021\/07\/frais-de-port-Beispiel-5-1.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<blockquote><p><img decoding=\"async\" src=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2021\/07\/frais-de-port-Beispiel-4.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2021\/07\/frais-de-port-Beispiel-2.png\" \/><\/p>\n<p>&nbsp;<\/p><\/blockquote>\n<p><img decoding=\"async\" src=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2021\/07\/frais-de-port-Beispiel-6.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<h5>Informations sur les frais d&#8217;exp\u00e9dition par le biais d&#8217;un lien dans le header<\/h5>\n<p>&nbsp;<\/p>\n<p><img decoding=\"async\" src=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2023\/07\/Versandkosten-im-Header-mit-Verlinkung-1.png\" \/><\/p>\n<blockquote><p>&nbsp;<\/p>\n<p>&nbsp;<\/p><\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>La divulgation des frais d&#8217;exp\u00e9dition<\/p>\n","protected":false},"author":4578,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21311","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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