{"id":21352,"date":"2021-07-15T14:21:23","date_gmt":"2021-07-15T12:21:23","guid":{"rendered":"https:\/\/handelsverband.swiss\/?page_id=21352"},"modified":"2023-07-19T12:49:07","modified_gmt":"2023-07-19T10:49:07","slug":"certification-swiss-online-garantie-etapes-de-la-commande-et-conclusion-du-contrat","status":"publish","type":"page","link":"https:\/\/handelsverband.swiss\/fr\/certification-swiss-online-garantie-etapes-de-la-commande-et-conclusion-du-contrat\/","title":{"rendered":"Certification Swiss Online Garantie: \u00c9tapes de la commande et conclusion du contrat"},"content":{"rendered":"<h3><strong>\u00c9tapes de la commande :<\/strong><\/h3>\n<p>En Suisse, la loi (<a href=\"https:\/\/www.fedlex.admin.ch\/eli\/cc\/1988\/223_223_223\/fr\" target=\"_blank\" rel=\"noopener\">LCD article 3 alin\u00e9a 1 Bst s<\/a> chiffre 2) stipule que le client doit \u00eatre inform\u00e9 (graphiquement) de l&#8217;\u00e9tape de commande dans laquelle il se trouve. \u00c0 partir de la premi\u00e8re \u00e9tape du paiement, il faut indiquer clairement le nombre d&#8217;\u00e9tapes \u00e0 suivre jusqu&#8217;\u00e0 la commande finale. La premi\u00e8re \u00e9tape du paiement est la page qui suit le clic sur \u00ab aller \u00e0 la caisse \u00bb.<\/p>\n<p>Le client doit savoir \u00e0 tout moment quand la commande ou l&#8217;offre de contrat est d\u00e9clench\u00e9e. Contrairement \u00e0 l&#8217;UE, il n&#8217;y a pas d&#8217;obligation d&#8217;une d\u00e9signation unique du bouton au sens de \u00ab valider la commande \u00bb, etc.<\/p>\n<p>&nbsp;<\/p>\n<h5><\/h5>\n<h5>Exemples :<\/h5>\n<p><img decoding=\"async\" src=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2021\/07\/Grafik-1.png\" \/><\/p>\n<p>&nbsp;<\/p>\n<h3><strong>Conclusion du contrat :<\/strong><\/h3>\n<p>La conclusion du contrat doit \u00eatre clairement r\u00e9gl\u00e9e dans les conditions g\u00e9n\u00e9rales. Les CGV d\u00e9crivent de mani\u00e8re simple et transparente \u00e0 quel moment un contrat est conclu et quels sont les droits et obligations du commer\u00e7ant et du client.<\/p>\n<p>Le processus de conclusion d&#8217;un contrat, clairement formul\u00e9 et convenu, constitue \u00e9galement un avantage pour le commer\u00e7ant, notamment lorsqu&#8217;il s&#8217;agit de r\u00e9gler des conflits (retard de livraison, etc.).<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Nous pouvons vous mettre \u00e0 disposition notre mini-standard des CGV en allemand et en fran\u00e7ais. Le point 2 r\u00e8gle la conclusion du contrat et vous pouvez adapter ce paragraphe pour vos CGV. <\/strong><\/p>\n<p><strong>Vous pouvez t\u00e9l\u00e9charger les documents ici :<\/strong><\/p>\n<ul>\n<li><a href=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2021\/07\/ConditionsGenerales_06_2016.pdf\" target=\"_blank\" rel=\"noopener\">AGB en fran\u00e7ais<\/a><\/li>\n<li><a href=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2021\/07\/AGB_06_2016.pdf\" target=\"_blank\" rel=\"noopener\">AGB en allemand<\/a><\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c9tapes de la commande :<\/p>\n","protected":false},"author":4578,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21352","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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