{"id":6457,"date":"2018-02-05T14:45:06","date_gmt":"2018-02-05T13:45:06","guid":{"rendered":"https:\/\/www.vsv-versandhandel.ch\/?page_id=6457"},"modified":"2023-08-17T16:53:34","modified_gmt":"2023-08-17T14:53:34","slug":"le-droit-de-revocation","status":"publish","type":"page","link":"https:\/\/handelsverband.swiss\/fr\/members\/le-droit-de-revocation\/","title":{"rendered":"Le droit de r\u00e9vocation dans le commerce en ligne"},"content":{"rendered":"<p>En Suisse, vous n&#8217;avez aucun droit l\u00e9gal d&#8217;\u00e9change ou de retour.<\/p>\n<p>En g\u00e9n\u00e9ral, nous exigeons dans le cadre du label de qualit\u00e9 Swiss Online Garantie de nos membres certifi\u00e9es (commer\u00e7ants en ligne) d\u2019offrir un droit de r\u00e9vocation aux consommateurs. Or, dans certaines situations, cela est plus facile \u00e0 dire qu&#8217;\u00e0 faire ou n&#8217;est pas appropri\u00e9 (hygi\u00e8ne, s\u00e9curit\u00e9 etc.).<\/p>\n<p><strong>Vous trouverez ci-dessous une liste des produits qui peuvent \u00eatre exclus du droit de retour dans le cadre du label de qualit\u00e9 Swiss Online Garantie :<\/strong><\/p>\n<ul>\n<li><strong>Denr\u00e9es alimentaires \/ boissons <\/strong>pour des raisons d&#8217;hygi\u00e8ne et de s\u00e9curit\u00e9<\/li>\n<li><strong>M\u00e9dicaments \/ compl\u00e9ments alimentaires <\/strong>pour des raisons de s\u00e9curit\u00e9<\/li>\n<li><strong>Fabrication sur mesure \/ articles personnalis\u00e9s ou assembl\u00e9s \u00e0 votre demande <\/strong>car ces articles ne peuvent plus \u00eatre vendu \u00e0 une autre personne ((lunettes de correction, skis avec fixations, combinaisons sur mesure, etc.)<\/li>\n<li><strong>Articles soumis au droit d\u2019auteur <\/strong>comme les Cds, DVDs ou livres apr\u00e8s ouverture de l&#8217;emballage d&#8217;origine \/ descellement<\/li>\n<li><strong>Articles d\u2019hygi\u00e8ne <\/strong>comme les lentilles, parfums, brosses \u00e0 dents, piercings, articles \u00e9rotiques, sous-v\u00eatements, etc.<\/li>\n<li><strong>Produits consommables ouverts ou non scell\u00e9s <\/strong>comme les piles et toners<\/li>\n<li><strong>Appareils \u00e9lectriques <\/strong>apr\u00e8s configuration et utilisation les articles \u00e9lectroniques et ne peuvent donc \u00eatre vendus qu&#8217;avec beaucoup d&#8217;efforts et \u00e0 un prix r\u00e9duit.<\/li>\n<li><strong>Articles avec contrats \u00e9crits explicites<\/strong> (expression \u00e9crite de la volont\u00e9 avec signature des deux parties)<\/li>\n<li><strong>Articles gratuits<\/strong><\/li>\n<\/ul>\n<p>En g\u00e9n\u00e9ral, les articles ne doivent pas \u00eatre utilis\u00e9s, sinon le droit de r\u00e9vocation s\u2019\u00e9teint. L&#8217;utilisation de l&#8217;article est pr\u00e9sum\u00e9e si l&#8217;article pr\u00e9sente des signes d&#8217;utilisation (fum\u00e9e, taches, rouge \u00e0 l\u00e8vres, etc.) ou ne peut plus \u00eatre vendu \u00e0 l&#8217;\u00e9tat retourn\u00e9 (par ex. Lego d\u00e9ball\u00e9, Playmobil, puzzle etc.).<\/p>\n<p>Les entreprises disposent du droit d\u2019\u00e9laborer d\u2019autres r\u00e9glementations plus souples. Les r\u00e8gles susmentionn\u00e9es repr\u00e9sentent une condition minimale pour devenir membre certifi\u00e9e (commer\u00e7ants en ligne) de l&#8217;ASSOCIATION DE COMMERCE.swiss.<\/p>\n<p>Dans tous les cas cependant, le droit du r\u00e9vocation s\u2019applique en cas d\u2019erreur (<a class=\"link_extern\" href=\"http:\/\/www.admin.ch\/opc\/fr\/classified-compilation\/19110009\/index.html#a24\" target=\"_blank\" rel=\"noopener noreferrer\">Droit des obligations 24<\/a>) ou en ca de dol (<a class=\"link_extern\" href=\"http:\/\/www.admin.ch\/opc\/fr\/classified-compilation\/19110009\/index.html#a28\" target=\"_blank\" rel=\"noopener noreferrer\">Droit des obligations 28<\/a>).<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En Suisse, vous n&#8217;avez aucun<\/p>\n","protected":false},"author":1499,"featured_media":0,"parent":6659,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6457","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - 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