{"id":6466,"date":"2018-02-05T14:52:14","date_gmt":"2018-02-05T13:52:14","guid":{"rendered":"https:\/\/www.vsv-versandhandel.ch\/?page_id=6466"},"modified":"2023-07-27T09:54:06","modified_gmt":"2023-07-27T07:54:06","slug":"ombudsstelle-e-commerce","status":"publish","type":"page","link":"https:\/\/handelsverband.swiss\/fr\/members\/ombudsstelle-e-commerce\/","title":{"rendered":"Service de m\u00e9diation e-commerce"},"content":{"rendered":"

\u00ab NOS CLIENTS ONT L\u2019ASSURANCE D\u2019ACHETER AUPR\u00c8S D\u2019UNE <\/strong>ENTREPRISE DE VENTE \u00c0 DISTANCE DIGNE DE CONFIANCE \u00bb<\/strong><\/h4>\n

Bernhard Egger, Directeur de l’ASSOCIATION DE COMMERCE.swiss
\n\"\"<\/a><\/p>\n

Le service de m\u00e9diation \u00ab Ombudsstelle E-Commerce \u00bb<\/a> est entr\u00e9 en fonctionnement d\u00e9but novembre 2013.
\nCet organe est ouvert aux consommateurs mais aussi aux commer\u00e7ants en ligne avec le but de r\u00e9soudre les conflits d’une mani\u00e8re neutre.<\/p>\n

Qui peut s\u2019adresser au service de m\u00e9diation e-commerce ?<\/h5>\n

Rien que les membres de l\u2019ASSOCIATION DE COMMERCE.swiss g\u00e9n\u00e8rent plus de 45 millions de commandes par an. En g\u00e9n\u00e9ral, elles se d\u00e9roulent sans probl\u00e8mes. Le march\u00e9 en ligne est consid\u00e9r\u00e9 comme la forme de commerce la plus complexe, \u00e9tant donn\u00e9 que le consommateur et le commer\u00e7ant ne se rencontrent presque jamais en personne. Donc en cas de d\u00e9saccord entre ces deux parties, ils peuvent s\u2019adresser au service de m\u00e9diation pour demander une conciliation.<\/p>\n

Quel est l’objectif du service de m\u00e9diation e-commerce ?<\/h5>\n

En premier lieu c\u2019est la r\u00e9solution de probl\u00e8mes entre consommateurs et commer\u00e7ants. Mais\u00a0c\u2019est aussi un moyen important d\u2019identifier les vrais probl\u00e8mes du march\u00e9 en ligne en Suisse, et \u00e9videment de pouvoir diminuer le d\u00e9veloppement de ces d\u00e9fauts !
\nLe service de m\u00e9diation essaie \u00e9galement d’am\u00e9liorer \u00ab l\u2019\u00e9ducation \u00bb des consommateurs en ligne en d\u00e9finissant des mesures de comportement b\u00e9n\u00e9fiques pour la s\u00e9curit\u00e9 des consommateurs.<\/p>\n

Si vous rencontrez un probl\u00e8me, le service de m\u00e9diation<\/a> vous aidera \u00e0 trouver une solution.<\/p>\n

Heures d\u2019ouverture : Lundi \u2013 Vendredi 8h30 \u2013 11h30
\n<\/span>T\u00e9l\u00e9phone : +41 31 380 50 30
\nFormulaire de contact<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

\u00ab NOS CLIENTS ONT L\u2019ASSURANCE<\/p>\n","protected":false},"author":1499,"featured_media":0,"parent":6659,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6466","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nService de m\u00e9diation e-commerce - HANDELSVERBAND. swiss<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service de m\u00e9diation e-commerce - HANDELSVERBAND. swiss\" \/>\n<meta property=\"og:description\" content=\"\u00ab NOS CLIENTS ONT L\u2019ASSURANCE\" \/>\n<meta property=\"og:url\" content=\"https:\/\/handelsverband.swiss\/fr\/members\/ombudsstelle-e-commerce\/\" \/>\n<meta property=\"og:site_name\" content=\"HANDELSVERBAND. swiss\" \/>\n<meta property=\"article:modified_time\" content=\"2023-07-27T07:54:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2022\/03\/obs_ecommerce_200.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/members\\\/ombudsstelle-e-commerce\\\/\",\"url\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/members\\\/ombudsstelle-e-commerce\\\/\",\"name\":\"Service de m\u00e9diation e-commerce - 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