{"id":6476,"date":"2018-02-05T15:07:34","date_gmt":"2018-02-05T14:07:34","guid":{"rendered":"https:\/\/www.vsv-versandhandel.ch\/?page_id=6476"},"modified":"2026-08-25T12:25:12","modified_gmt":"2026-08-25T10:25:12","slug":"swiss-online-garantie","status":"publish","type":"page","link":"https:\/\/handelsverband.swiss\/fr\/trustmark\/swiss-online-garantie\/","title":{"rendered":"Swiss Online Garantie"},"content":{"rendered":"<p><img loading=\"lazy\" decoding=\"async\" class=\"alignnone size-medium wp-image-6435 aligncenter\" src=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2018\/02\/Swiss_online_garantie-300x300.jpg\" alt=\"\" width=\"300\" height=\"300\" srcset=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2018\/02\/Swiss_online_garantie-300x300.jpg 300w, https:\/\/handelsverband.swiss\/wp-content\/uploads\/2018\/02\/Swiss_online_garantie-150x150.jpg 150w, https:\/\/handelsverband.swiss\/wp-content\/uploads\/2018\/02\/Swiss_online_garantie.jpg 648w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"878\" data-end=\"1180\"><strong data-start=\"878\" data-end=\"1180\">La Swiss Online Garantie est le label de qualit\u00e9 de l\u2019ASSOCIATION DE COMMERCE.swiss et contribue \u00e0 renforcer la confiance dans les achats en ligne en Suisse. Elle offre aux consommatrices et consommateurs des rep\u00e8res fiables et les aide \u00e0 faire leurs achats en ligne en toute confiance.<\/strong><\/p>\n<p data-start=\"1182\" data-end=\"1407\">Dans le cadre de la certification, l\u2019ASSOCIATION DE COMMERCE.swiss examine la boutique en ligne sur la base de crit\u00e8res d\u00e9finis. Ceux-ci comprennent des exigences l\u00e9gales ainsi que des r\u00e8gles d\u2019autor\u00e9gulation compl\u00e9mentaires.<\/p>\n<p data-start=\"510\" data-end=\"556\">Les domaines contr\u00f4l\u00e9s comprennent notamment :<\/p>\n<ol>\n<li><strong data-start=\"1460\" data-end=\"1511\">Des informations transparentes sur l\u2019entreprise<\/strong><\/li>\n<li><strong data-start=\"1515\" data-end=\"1591\">Des informations claires et compr\u00e9hensibles sur les produits et les prix<\/strong><\/li>\n<li><strong data-start=\"1595\" data-end=\"1663\">Des conditions transparentes concernant la conclusion du contrat<\/strong><\/li>\n<li><strong data-start=\"1667\" data-end=\"1727\">Des informations claires sur le paiement et la livraison<\/strong><\/li>\n<li><strong data-start=\"1731\" data-end=\"1796\">Des r\u00e8gles claires en mati\u00e8re de retours et de remboursements<\/strong><\/li>\n<li><strong data-start=\"1800\" data-end=\"1864\">Des informations sur la garantie l\u00e9gale et le service client<\/strong><\/li>\n<li><strong data-start=\"1868\" data-end=\"1933\">Le respect des exigences en mati\u00e8re de protection des donn\u00e9es<\/strong><\/li>\n<\/ol>\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1935\" data-end=\"2202\">Les exigences d\u00e9taill\u00e9es pour l\u2019obtention du label de qualit\u00e9 sont d\u00e9finies dans le <a class=\"decorated-link\" href=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2024\/11\/Criteres-de-controle-Swiss-Online-Garantie-final-FRA.pdf\" target=\"_new\" rel=\"noopener\" data-start=\"2019\" data-end=\"2201\"><strong data-start=\"2020\" data-end=\"2086\">catalogue des crit\u00e8res de contr\u00f4le de la Swiss Online Garantie<\/strong><\/a>.<\/p>\n<h6 class=\"PDq2pG_selectionAnchorContainer\" data-start=\"2204\" data-end=\"2389\">La Swiss Online Garantie offre ainsi des rep\u00e8res et renforce la confiance lors des achats en ligne, tout en permettant aux commer\u00e7ants en ligne de mettre en avant leur fiabilit\u00e9.<\/h6>\n<p data-start=\"1582\" data-end=\"1931\"><strong><\/p>\n<p>&nbsp;<br \/>\nPlus d&#8217;informations sur le label de qualit\u00e9 Swiss Online Garantie<\/strong><br \/>\nVous trouverez des informations d\u00e9taill\u00e9es destin\u00e9es aux e-commer\u00e7ants ainsi qu\u2019aux consommatrices et consommateurs, la liste des boutiques en ligne certifi\u00e9es, les crit\u00e8res de contr\u00f4le applicables ainsi que des informations sur la certification sur <a class=\"decorated-link\" href=\"http:\/\/www.swiss-online-garantie.ch\/\" target=\"_new\" rel=\"noopener\" data-start=\"2712\" data-end=\"2784\"><strong data-start=\"2713\" data-end=\"2745\">www.swiss-online-garantie.ch<\/strong><\/a>.<\/p>\n<p>&nbsp;<\/p>\n<p class=\"PDq2pG_selectionAnchorContainer\" data-start=\"1933\" data-end=\"1993\"><strong data-start=\"1933\" data-end=\"1993\">Vous souhaitez faire certifier votre boutique en ligne ?<br \/>\n<\/strong><span style=\"font-size: 1rem;\">Le label de qualit\u00e9 Swiss Online Garantie est li\u00e9 \u00e0 une adh\u00e9sion \u00e0 l\u2019ASSOCIATION DE COMMERCE.swiss. Les membres certifi\u00e9s b\u00e9n\u00e9ficient ainsi \u00e9galement des prestations et du r\u00e9seau de l\u2019association.<\/span><\/p>\n<p data-start=\"2193\" data-end=\"2449\" data-is-last-node=\"\" data-is-only-node=\"\">Contactez-nous pour obtenir davantage d\u2019informations sur le label de qualit\u00e9 Swiss Online Garantie et sur l\u2019adh\u00e9sion \u00e0 l\u2019ASSOCIATION DE COMMERCE.swiss. <a class=\"decorated-link\" href=\"https:\/\/www.swiss-online-garantie.ch\/fr\/boutiques-on-ligne\/certification-boutique\/\" target=\"_blank\" rel=\"noopener\" data-start=\"2345\" data-end=\"2449\" data-is-last-node=\"\">Acc\u00e9der au formulaire de contact<\/a><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>&nbsp; La Swiss Online Garantie<\/p>\n","protected":false},"author":1499,"featured_media":0,"parent":6449,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6476","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Swiss Online Garantie - HANDELSVERBAND. swiss<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Swiss Online Garantie - HANDELSVERBAND. swiss\" \/>\n<meta property=\"og:description\" content=\"&nbsp; 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