{"id":6481,"date":"2018-02-05T15:10:58","date_gmt":"2018-02-05T14:10:58","guid":{"rendered":"https:\/\/www.vsv-versandhandel.ch\/?page_id=6481"},"modified":"2026-08-13T16:10:28","modified_gmt":"2026-08-13T14:10:28","slug":"european-trustmark","status":"publish","type":"page","link":"https:\/\/handelsverband.swiss\/fr\/trustmark\/european-trustmark\/","title":{"rendered":"European Trustmark"},"content":{"rendered":"

Le European Trustmark<\/a> d\u2019Ecommerce Europe repose sur des normes transparentes, s\u00fbres et ax\u00e9es sur les consommateurs dans le commerce \u00e9lectronique europ\u00e9en. Il compl\u00e8te le label de qualit\u00e9 Swiss Online Garantie et offre des rep\u00e8res suppl\u00e9mentaires tout en renfor\u00e7ant la confiance, notamment dans le commerce en ligne transfrontalier.<\/strong><\/p>\n

 <\/p>\n

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 <\/p>\n

En tant que membre d\u2019Ecommerce Europe, l’ASSOCIATION DE COMMERCE.swiss permet \u00e0 ses membres certifi\u00e9s d\u2019utiliser gratuitement le European Trustmark sur leur boutique en ligne, en compl\u00e9ment du label de qualit\u00e9 Swiss Online Garantie.<\/p>\n

Des normes communes pour un commerce \u00e9lectronique digne de confiance<\/strong>
Le European Trustmark repose sur un Code of Conduct<\/a> commun aux associations nationales participantes. Les boutiques en ligne affili\u00e9es s\u2019engagent \u00e0 respecter des normes claires et transparentes \u00e0 l\u2019\u00e9gard de leur client\u00e8le.<\/p>\n

Le Code of Conduct repose sur dix principes fondamentaux :<\/p>\n

    \n
  1. informations transparentes sur l\u2019entreprise et les possibilit\u00e9s de contact, permettant d\u2019identifier clairement le cocontractant conform\u00e9ment aux exigences l\u00e9gales<\/strong><\/li>\n
  2. description correcte, claire et compr\u00e9hensible des caract\u00e9ristiques essentielles des produits et des services<\/strong><\/li>\n
  3. prix transparents, y compris la TVA, les frais de livraison et les \u00e9ventuels suppl\u00e9ments<\/strong><\/li>\n
  4. processus de commande transparent et convivial, avec possibilit\u00e9 de v\u00e9rifier et de corriger la commande<\/strong><\/li>\n
  5. conditions contractuelles \u00e9quitables, compr\u00e9hensibles et facilement accessibles<\/strong><\/li>\n
  6. moyens de paiement transparents, pratiques et s\u00fbrs<\/strong><\/li>\n
  7. options et conditions de livraison transparentes ainsi que des informations claires sur les co\u00fbts, le lieu et le d\u00e9lai de livraison<\/strong><\/li>\n
  8. informations claires sur les droits et obligations l\u00e9gaux ainsi que sur le droit de r\u00e9tractation, les retours et les remboursements, le cas \u00e9ch\u00e9ant<\/strong><\/li>\n
  9. service client\u00e8le facilement accessible et proc\u00e9dure de traitement des r\u00e9clamations transparente<\/strong><\/li>\n
  10. protection de la vie priv\u00e9e et des donn\u00e9es \u00e0 caract\u00e8re personnel ainsi que des informations transparentes sur le traitement des donn\u00e9es et l\u2019utilisation des cookies<\/strong><\/li>\n<\/ol>\n

    \n

    R\u00e8glement extrajudiciaire des litiges
    Le r\u00e8glement extrajudiciaire des litiges constitue un autre \u00e9l\u00e9ment du European Trustmark. Les associations nationales participantes collaborent avec un organisme de m\u00e9diation comp\u00e9tent et favorisent la recherche d\u2019une solution \u00e0 l\u2019amiable en cas de litige entre les consommateurs et les boutiques en ligne.<\/p>\n

    En Suisse, l\u2019organisme comp\u00e9tent est l\u2019<\/strong>ombudsman e-commerce<\/a>. L’ASSOCIATION DE COMMERCE.swiss a contribu\u00e9 \u00e0 la cr\u00e9ation de cet organe de m\u00e9diation et le soutient depuis 2013.<\/p>\n

    L\u2019ombudsman e-commerce intervient dans le cadre de r\u00e9clamations li\u00e9es \u00e0 des achats en ligne lorsqu\u2019aucune solution satisfaisante n\u2019a pu \u00eatre trouv\u00e9e au pr\u00e9alable entre les parties concern\u00e9es.<\/p>\n

    <\/p>\n

    Qui peut utiliser le European Trustmark ?<\/strong>
    Les membres certifi\u00e9s de l\u2019ASSOCIATION DE COMMERCE.swiss autoris\u00e9s \u00e0 utiliser le     label de qualit\u00e9 Swiss Online Garantie<\/a> peuvent \u00e9galement afficher le European Trustmark sur leur boutique en ligne.<\/p>\n

    Vous \u00eates d\u00e9j\u00e0 membre certifi\u00e9 ?<\/strong>
    Contactez-nous pour obtenir le European Trustmark.<\/p>\n

    Vous souhaitez faire certifier votre boutique en ligne ?<\/strong>
    Contactez-nous pour obtenir davantage d\u2019informations sur le label de qualit\u00e9 Swiss Online Garantie et sur l\u2019adh\u00e9sion \u00e0 l’ASSOCIATION DE COMMERCE.swiss.     Acc\u00e9der au formulaire de contact<\/a><\/p>\n

     <\/p>\n

    \"\"<\/p>\n","protected":false},"excerpt":{"rendered":"

    Le European Trustmark d\u2019Ecommerce Europe<\/p>\n","protected":false},"author":1499,"featured_media":0,"parent":6449,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-6481","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nEuropean Trustmark - HANDELSVERBAND. swiss<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"European Trustmark - HANDELSVERBAND. swiss\" \/>\n<meta property=\"og:description\" content=\"Le European Trustmark d\u2019Ecommerce Europe\" \/>\n<meta property=\"og:url\" content=\"https:\/\/handelsverband.swiss\/fr\/trustmark\/european-trustmark\/\" \/>\n<meta property=\"og:site_name\" content=\"HANDELSVERBAND. swiss\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-13T14:10:28+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/handelsverband.swiss\/wp-content\/uploads\/2020\/03\/trust-ecommerce_492.png\" \/>\n\t<meta property=\"og:image:width\" content=\"607\" \/>\n\t<meta property=\"og:image:height\" content=\"492\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/trustmark\\\/european-trustmark\\\/\",\"url\":\"https:\\\/\\\/handelsverband.swiss\\\/fr\\\/trustmark\\\/european-trustmark\\\/\",\"name\":\"European Trustmark - 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